Friday, May 11, 2012
Customer Issue with Local Cinema
The Corrector received the following editorial from a reader that is disturbed about their treatment at the Havre Cinema.
Havre Theater is kicking people out of the movie The Avengers before the final scene after the credits. At first they were telling people that there is no scene and now they are just using the excuse that there is no time for them to let us watch it because there are a lot of people waiting to see the next showing and their boss told them to kick us out so they can clean.
I went Sunday afternoon and Tuesday night and both times they kicked us out. Some other kids I saw later said the same thing happened to them. Tuesday night after I left the theater before that scene there were literally ONLY four people in the lobby waiting for a movie after the employee told me there were a whole bunch of people waiting to get into the theater. When I demanded to see the scene the employee told me I can "buy the DVD when it comes out" and laughed when I said I wanted a partial refund if I don’t get to see the full movie I already paid to see. Then an employee offered to turn the movie off so it won’t be there for me to worry about seeing. And I know per their contract with the distributor, most if not all theaters can NOT turn the movie off until the credits have fully run. They can get fined and lose their contract with the distributor. Hmmmm.....wasn’t Avengers Disney.....Oh if Havre lost their contract with Disney; I bet they'd lose a good chunk of income. Where has customer service gone in this town?
I realize I CAN buy the DVD in a month or however many months when it comes out, but I have paid twice to see the movie and been basically told it doesn't matter that I paid to see it and that that is part of the movie. I am angry and frustrated and I have NO idea if there really is anything that can be done about it. It isn't as if I asked to see another movie free or demanded free drinks or something. Anyway, I figured I would tell you in case you felt like having a rant/complaint about people being cheated out of their money. And I am angry enough right now that I am going to tell EVERYONE I come in to contact with about the horrible service I got. Sure it might not do anything, but right now, it’s all I can do.